bmw99 Terms and Conditions

1 General Provisions

bmw99 is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between bmw99 and its users. By using the platform, you fully agree to these terms.

These terms and conditions may be changed and updated from time to time. If you continue to use the platform after any changes, you will automatically be considered to have accepted the new terms. You are therefore advised to review this page regularly.

The bmw99 terms and conditions must be read together with this platform's Privacy Policy and Responsible Gaming Policy. Those policies are also considered an integral part of these terms.

2 Account Registration

To open an account at bmw99, you must provide accurate and complete information. Opening an account with false or misleading information is strictly prohibited and may result in the account being cancelled.

2.1 Registration Requirements

• Each user may open only one account — multiple accounts by the same person or within the same household are not permitted.
• You must provide your real name, date of birth, phone number, and email address accurately at the time of registration.
• Accounts may not be opened or operated in a third party's name or on their behalf.
• It is your responsibility to keep your account password and login details completely confidential.
• If you notice any suspicious activity on your account, you must notify bmw99 immediately.

2.2 Identity Verification (KYC)

bmw99 reserves the right to verify your identity at any time. A copy of your national ID or passport may be requested before processing a withdrawal or for transactions above a certain amount. Failure to cooperate with identity verification may result in the account being temporarily suspended.

3 Age and Eligibility

To open and use an account at bmw99, you must be at least 21 years old. By registering, you automatically declare that you meet this age requirement.

• If an account belonging to a person under 21 is identified, it will be closed immediately and deposited funds may not be returned.
• bmw99 uses age verification processes to protect minors from gaming.
• If you have minor family members in your household, it is your responsibility to keep your account and devices secure.

4 Deposits and Withdrawals

All financial transactions at bmw99 are processed securely and quickly. We support the most popular payment methods in Bangladesh.

4.1 Deposit Terms

• The deposit account must be registered in your name — deposits from third-party numbers will not be accepted.
• You must include the correct amount and transaction reference when making a deposit.
• Deposits made through methods other than those approved will not be accepted.

4.2 Withdrawal Terms

• The payment method used for withdrawal must match the method used for deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals cannot be made if the wagering requirements of any active bonus have not been met.
• bmw99 reserves the right to carry out additional verification in cases of suspicious transactions.

5 Bonuses and Promotions

bmw99 offers various bonuses and promotional offers for new and existing members. Each bonus comes with specific terms that must be followed.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times (15x). That means if you deposit ৳1,000 and receive a ৳2,000 bonus, you must place a total of ৳3,000 × 15 = ৳45,000 in bets before withdrawing.

5.2 General Bonus Terms

• Each bonus offer may only be used once and may not be combined with any other offer unless explicitly stated.
• Bonus funds cannot be withdrawn directly — they become eligible for withdrawal only after the wagering requirements have been met.
• If bonus abuse is suspected, bmw99 reserves the right to cancel the bonus and review the account.
• The decision of bmw99 management is final in all matters relating to bonuses.

5.3 VIP Program

The bmw99 VIP program has four levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% cashback; Gold — up to 0.9% cashback; and Platinum — up to 1.2% weekly cashback. Based on your activity and loyalty, you can be promoted to a higher level.

6 Betting and Gaming Rules

All games and betting services at bmw99 are operated fairly and transparently. Each game has its own rules, which can be found in the game interface.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If the result of a game remains undetermined due to a technical error, that bet will be considered void and the stake will be returned.
• Exploiting software errors or bugs for advantage is strictly prohibited.
• In sports betting, bmw99 may set a maximum bet limit for specific events.
• In live betting, odds may change at any time — the odds at the time the bet is confirmed are final.
• bmw99 reserves the right to refuse or limit any bet.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation, forfeiture of funds, and legal action.

• Operating an account using a false identity or false information.
• Opening or operating multiple accounts.
• Abusing the bonus system or stacking bonuses.
• Money laundering or using illegally obtained funds.
• Using automated betting software or bots.
• Collusive betting or match fixing with other users.
• Attempting to hack the system or gain unauthorized access.
• Accessing or using another user's account.

8 Account Suspension and Closure

bmw99 reserves the right to temporarily suspend or permanently close any account for any reason and without prior notice, particularly in cases of violation of these terms and conditions.

• An account may be closed and the balance forfeited in the event of a breach of the terms and conditions.
• Users may also request account closure at any time.
• If a valid balance remains after account closure and no breach of the terms and conditions has been proven, it will be returned.
• As part of responsible gaming, you may also request self-exclusion or the setting of limits.

9 Responsible Gaming

bmw99 believes that gaming should always be for entertainment. We encourage all our users to play responsibly.

• Do not bet beyond your means — only wager money that you can afford to lose without it affecting your life.
• Contact us via live chat to set personal deposit and betting limits.
• Contact the bmw99 support team to request a temporary or permanent self-exclusion.
• If you experience gaming problems, bmw99 will help direct you toward professional support.

For more details, visit our Responsible Gaming Policy page.

10 Privacy and Data Protection

Your personal information is of the highest importance to bmw99. We use SSL encryption technology to keep your information secure. Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

• Your personal information will never be sold to third parties.
• Limited information may be shared with trusted partners for the purpose of providing necessary services.
• Cookies and tracking technologies are used to improve the user experience.

11 Limitation of Liability

The bmw99 platform is provided on an "as is" basis. bmw99 accepts no liability in the following circumstances:

• A game stopping midway due to internet disconnection or technical issues.
• Errors in third-party software or services.
• Service disruption caused by natural disasters, cyberattacks, or other unforeseeable events.
• Loss resulting from the insecurity of your own login credentials.

12 Dispute Resolution

If you have any complaints or disputes, please contact our customer service team first. Our 24/7 live chat support team is ready to assist you entirely in Bengali.

• Any dispute will first be attempted to be resolved through discussion.
• After a complaint is submitted, bmw99 will complete its review within a reasonable time.
• In all matters related to disputes, the decision of bmw99 authorities will be considered final.
• For contact: [email protected]

To get in touch with us, reach out directly via live chat or email for support. Our team is always here for you.